Shipping policy

Books:

the SaMi Independent Media shop uses Bookvault's print-on-demand services to fulfull all book orders. 

"We're able to print and ship worldwide (to all countries which are not currently embargoed by the UK Government)."

Transit Time (UK to Europe): between 2-10 depending on location
Transit Time (UK to Americas): between 5-21 depending on location
Transit Time (UK to Oceania): between 6-14 depending on location

"Please keep in mind these are estimates, and actual shipping times may vary form time to time."

*Orders shipped outside the EU may be subject to import taxes, customs duties, or handling fees charged by the destination country. These costs are the responsibility of the recipient.

*"Please Note - if an order includes both standard items and a pre-order, the entire order will be held until the pre-order is ready. As shipping is paid in a single transaction, we don’t split orders into multiple consignments."

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Turtle Post:

All orders are shipped from the Netherlands via tracked letterbox parcels. This means your order fits through your letterbox and includes tracking.

If your order has not arrived, please check your tracking link first.

If there are any issues, contact us at samiindependentcontact@gmail.com and we will help investigate with the carrier.

We are not responsible for parcels marked as delivered by the postal service. However, we will always do our best to help resolve missing or delayed shipments.

*Orders shipped outside the EU may be subject to import taxes, customs duties, or handling fees charged by the destination country. These costs are the responsibility of the recipient.

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Other products:

the SaMi Independent Media shop uses the print-on-demand company, Printify, to fulfill orders and follows their shipping policy: 

"In general, most orders are shipped within 2-7 business days after the order is submitted."

NB: 

Local deliveries can take between 2-5 business days

International deliveries can take between 10-30 days

"All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • [the SaMi Independent Media shop] does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

  • A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

  • [the SaMi Independent Media shop does not ship to PO boxes.]

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for [the SaMi Independent Media shop] or [the] customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country
Note
If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

Note
Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John
    • Last name: Smith
    • Address 1: Packstation 104, 1234567890 (postal number)
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number.

[The customer should provide their phone number and CPF number.]

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

  • Recipient’s full name
  • Recipient’s tax ID or national ID number
  • Recipient’s email address
  • Recipient’s phone number

The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

Note
Failure to provide this information may lead to delays in customs clearance, additional screening by Mexican customs, shipment destruction, or return to the sender.

[The customer must include their] tax ID or national ID (e.g., RFC, CURP, or equivalent), phone number, and email address.

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

[The customer must provide] the RUN / RUT number and phone number. 

Shipping to South Korea

[For international orders, the customer must provide] the Personal Customs Clearance Code (PCCC) in the shipping address:
  • Ensure the PCCC is added to the “Address 2” line, if possible.
  • If it’s not possible to add the PCCC due to a character limit or any other reason, please contact the local carrier or customs office for further assistance."